We spoke with two patients who had received treatment at the practice on the day of our inspection. We were told they were satisfied with the dental treatment they had received. They said the dentists they saw were considerate and treated them with respect. One patient said "Clear explanations are always given including the charges and options for treatment.”

All the patients we spoke with said it was easy to get an appointment. One person told us “the surgeries are clean but the area on the stairs is not in good condition.”

Another patient said “I am always offered protective clothing when I am having treatment.”

Patients told us the dentists clearly communicated to them what their treatment options were including any potential side effects. Details about charges were provided before any decisions on treatment were made. This meant that patients were able to make informed decisions about which treatment option was best for them.

We spoke with people who use the service. They were happy with the care and treatment provided. When asked what they thought of the service patients responded:

"I like it here",

"It's always nice and clean",

"They always ask about my health",

"I don’t like the machine that they use to polish my teeth so the dentist does it by hand”

They commented the practice was clean and tidy and they liked the fact that they were usually not kept waiting very long for their appointment.

They liked the attitude of the staff