The inspection of the office location took place on 16 August 2017. On the 17 and 18 August 2017 we contacted people who used the service and staff to obtain feedback about the service they received. Nash Homecare provides personal care and support to people living in their own homes. There were 69 people being supported by the service at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was the first inspection since the service was registered on 7 September 2015.

People told us they received care and support that met their individual needs. People were involved in the development, planning and review of their care. Staff knew people well and treated them with dignity and respect. Care plans were personalised and contained detailed information about people’s support needs and risk assessments were detailed and provided staff with appropriate information to ensure risks that were managed effectively to help keep people safe. Staff were aware of how to safeguard people and respond to any concerns in relation to suspected abuse. Medicines were managed safely.

People were supported by sufficient numbers of staff who had been recruited through a robust recruitment process which helped ensure staff were suited to work in this type of service. Staff received an induction when they commenced their employment at the service and received on-going training and support. Staff were well supported through individual supervisions, team meetings and had regular contact with office staff.

People were encouraged and supported to make their own decisions and to retain their independence where possible and their choices and views were respected. Their views were obtained through varies processes which were in place to obtain feedback. People’s complaints were recorded and investigated along with many compliments.

The provider demonstrated they had systems and processes in place to monitor and improve the service to achieve a consistently good standard of care and support for people who used the service. There was a call monitoring system in place and spot checks were carried out which ensured visits to people were provided at the planned times.