The inspection took place on 2 and 6 June 2017 and was unannounced.

Netley Court is registered with the Care Quality Commission to provide care for up to 65 older people, some of whom may be living with dementia. There were 51 people using the service at the time of our inspection. The home is situated on the Solent and has pleasant views across the estuary. It is close to public amenities and local shops. The accommodation is over three floors with the top floor being a dedicated dementia service.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe. Staff knew how to safeguard people from potential abuse and how to raise any concerns appropriately.

People's individual risks were assessed and managed safely. Where risks had been identified these had been minimised to protect people's health and welfare.

Staff were recruited safely and there were enough staff deployed to meet the care and support needs of the people living in the home.

Appropriate arrangements were in place to ensure people's medicines were obtained, stored and administered safely.

The registered manager and the staff team were knowledgeable about the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).

People had access to health professionals to maintain their health and well-being. Where people required assistance with their dietary needs there were systems in place to provide this support safely.

Staff had received an induction into the service. The provider had provided staff with appropriate training and support through regular supervisions and annual appraisals.

People were involved in making decisions about their care and support. Staff listened to people and acted on what they said.

People were looked after by kind and caring staff who knew them well. People were treated with dignity and respect.

Staff told us the registered manager demonstrated strong and supportive leadership. The culture of the service was open, transparent and progressive based on good team work.

Complaints policies and procedures were in place and were available to people and visitors. People told us they were confident that they could raise concerns or complaints and that these would be dealt with appropriately.

The service had a quality assurance system in place that clearly reviewed the quality of the service and drove service improvements.