We spoke in private with nine people who had received dental treatment in the week leading up to our visit. Some people told us they had been attending the practice for many years, some examples given were 16 and 20 years. They said that they had seen the practice change and improve over that time. All of the people we spoke with told us they were very satisfied with the service they received. They told us they had confidence in the staff that treated them. One person said, “I am delighted with the care I receive, they provide a quality service that is simply second to none”.

Most people told us that they did not have to wait long for appointments. They told us that emergency treatment was arranged very quickly and if it was necessary issues of concern were often dealt with on the same day.

People told us that they received comprehensive examinations and any treatment they received was clearly explained, discussed and agreed with them. They said that staff were friendly, polite and accommodating. All those spoken with said the premises were kept clean and the waiting room was a pleasant space, with up to date magazines, which offered some distraction whilst waiting to be seen.