We spoke with six people who used the service. People who used the service said they were happy with the quality of care and dental treatment offered by the dental practice. People said they were fully involved in decisions about their treatments and felt they got good clear explanations. They said they felt safe. They also said the practice and surgeries were always very clean.

People’s other comments included:

“Everything is excellent and done in such a nice way.”

“I like coming here. Staff are friendly and explain everything to me."

“I always have everything explained to me and the dentist has reduced my fears.”

The records we looked at showed evidence of patient involvement. This included informed consent for treatment being gained and recall intervals being agreed with patients.

We spoke with three members of staff, this included, dentists, the practice manager and dental nurses who were all able to explain and give examples of how they respect people’s dignity, privacy and how they obtained consent.

Staff comments included, “It’s a lovely practice, with a really good team of people.”

Another person said, “It’s a really nice practice, you get to know the patients and it feels like a family practices.”