People were only offered dental care or treatment where a valid consent to their treatment had been completed. All of the staff we spoke with were able to describe what action they would take if they knew or suspected that people lacked the mental capacity to consent to treatment.

People's care and treatment plans were person centred and ensured that their health condition and any assessed health risks associated with this were accurately recorded. People received care which was based upon their most up-to-date health records.

One person told us, "They do everything well at Newborough Dental Surgery. I wish I had known about this dentist years ago".

Newborough Dental Surgery followed Department of Health (DH) guidance for the provision of emergency medical equipment and drugs. All of the staff we spoke with were able to tell us what action to take in the event of a medical emergency. People could be assured that they would be supported with their breathing before, during and after a medical emergency.

The provider at Newborough Dental Surgery sought the views of people and staff to improve the quality of service provided. We saw records which evidenced that people were treated based upon people's latest and most up-to-date health information.