What life is like for people using this service:

NHES Care is a new agency that was delivering high quality support to a small number of people. All the feedback was unanimously positive about the service people received. People felt valued and told us that their care met both their needs and expectations.

There were good systems in place to keep people safe. Risks had been assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Sufficient staff were employed to meet the needs of the people in receipt of support. Staff arrived on time and no calls were missed. People praised the flexibility of the agency and responsiveness to their changing needs and choices.

The management team took appropriate steps to ensure staff were suitably vetted prior to appointment. Specialist and mandatory training was ongoing to ensure staff had the skills and experience to support people effectively.

Each person was assessed prior to the commencement of care, from which a comprehensive plan of care was devised. This enabled staff to deliver support safely and in accordance with people’s needs and preferences.

The management team worked proactively with other healthcare professionals to ensure a holistic approach to care. There were systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.

People were supported by a regular team of staff who knew them well. Staff were kind and compassionate in their approach and supported people to retain their independence and live full and meaningful lives.

The management team were proactive and committed to delivering high quality support and had a clear strategy for expanding the business, without compromising on quality.

More information can be seen in the main body of the report for each Key Question below.

Rating at last inspection:

This is our first inspection of this service. NHES Care was first registered with us on 14 November 2017.

About the service:

NHES Care is a domiciliary care agency that was providing personal care to three people aged 65 and over at the time of the inspection.

Why we inspected:

This was a scheduled inspection based on our corporate plan to inspect all new locations within 12 months of their date of registration.