We spoke with two patients, both of whom said that they were given adequate information about the service so that they could make decisions about their treatment. One said their dentist was “great” and the other staff “fantastic”. This person said “there are no negatives”. Another said they were “completely satisfied”. Both said the practice was clean. There were positive comments about the staff on the NHS Choices website. We also observed the way three people were treated and saw they were provided with choices and explanations of treatment.

There were suitable recruitment and employment processes in place and staff were supported by the provider's systems and policies. There were processes to assess each person's suitability prior to any treatment. There were effective systems in place to reduce the risk and spread of infection. Cleaning audits had been undertaken and staff were observed wearing personal protective equipment, such as gloves and masks. Staff had been trained in infection control and for emergency situations.

The provider had systems to review and monitor the quality and safety of the service provided. This was in conjunction with the formal contract monitoring of the service by the PCT. People were encouraged to provide their feedback about the service and any concerns would be addressed. Staff met monthly to discuss the overall running of the service and had clearly defined roles and responsibilities.