Noakbridge Medical Centre, , Noak Bridge,, Basildon.
Noakbridge Medical Centre in , Noak Bridge,, Basildon is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th September 2017
Noakbridge Medical Centre is managed by Noakbridge Medical Centre.
Contact Details:
Address:
Noakbridge Medical Centre Bridge Street, Noak Bridge, Basildon SS15 4EZ United Kingdom
Telephone:
01268284285
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-09-11
Last Published
2017-09-11
Local Authority:
Essex
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We first carried out a comprehensive inspection at Noakbridge Medical Centre on 6 July 2016. The overall rating for the practice was requires improvement. The practice was requires improvement for providing safe, responsive and well-led services and good for providing effective and caring services. As a result, the practice was issued with a requirement notice for good governance.
The full report for the July 2016 inspection can be found by selecting the ‘all reports’ link for Noakbridge Medical Centre on our website at www.cqc.org.uk.
At our 7 August 2017 comprehensive inspection we found the practice had addressed all concerns highlighted from the previous inspection and improvements had been made. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
There was an effective system in place for reporting and recording significant events. Staff confirmed discussions had been held and lessons learnt. We found evidence to demonstrate how learning had been shared and changes embedded into practice.
Patient safety and medicine alerts had been appropriately responded to and revisited.
All practice policies and protocols were practice specific, updated and reviewed including their significant events policy, infection prevention procedures and legionella risk assessment.
Clinical audits demonstrated quality improvement, evidence of analysis had been seen and new methods implemented. We found the practice had revisited audits in line with national guidelines.
The practice had reviewed their national GP survey July 2017 results and were implementing action plans to address the telephone issues that were raised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Children or vulnerable adults who failed to attend hospital appointments were followed up appropriately.
Recruitment records were maintained for all staff.
There was a clear leadership structure and staff felt supported by management. The practice held regular staff and clinical meetings which were documented and available for all staff to view.
Information about how to complain was available and easy to understand. Complaints were responded to at the time of reporting where possible. Learning from complaints was shared with staff at clinical meetings and an annual review of complaints was conducted.
All staff had received a Disclosure and Barring Service (DBS) check and an appraisal within the last 12 months.
We saw staff treated patients with kindness and respect, and maintained patient and information confidentiality.
We found that staff had a clear understanding of key issues such as safeguarding, Mental Capacity Act and consent.
The practice had identified 35 patients as a carer which was approximately 0.8% of their patient list.
The practice had a clear vision and strategy which staff understood and strived towards.
The areas where the practice should make improvements are as follows:
Continue to improve the process for the identification of carers.
Continue to monitor and ensure improvement to national GP patient survey results.
Letter from the Chief Inspector of General Practice
We first carried out a comprehensive inspection at Noakbridge Medical Centre on 6 July 2016. The overall rating for the practice was requires improvement. The practice was requires improvement for providing safe, responsive and well-led services and good for providing effective and caring services. As a result, the practice was issued with a requirement notice for good governance.
The full report for the July 2016 inspection can be found by selecting the ‘all reports’ link for Noakbridge Medical Centre on our website at www.cqc.org.uk.
At our 7 August 2017 comprehensive inspection we found the practice had addressed all concerns highlighted from the previous inspection and improvements had been made. Overall the practice is now rated as good.
Our key findings across all the areas we inspected were as follows:
There was an effective system in place for reporting and recording significant events. Staff confirmed discussions had been held and lessons learnt. We found evidence to demonstrate how learning had been shared and changes embedded into practice.
Patient safety and medicine alerts had been appropriately responded to and revisited.
All practice policies and protocols were practice specific, updated and reviewed including their significant events policy, infection prevention procedures and legionella risk assessment.
Clinical audits demonstrated quality improvement, evidence of analysis had been seen and new methods implemented. We found the practice had revisited audits in line with national guidelines.
The practice had reviewed their national GP survey July 2017 results and were implementing action plans to address the telephone issues that were raised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Children or vulnerable adults who failed to attend hospital appointments were followed up appropriately.
Recruitment records were maintained for all staff.
There was a clear leadership structure and staff felt supported by management. The practice held regular staff and clinical meetings which were documented and available for all staff to view.
Information about how to complain was available and easy to understand. Complaints were responded to at the time of reporting where possible. Learning from complaints was shared with staff at clinical meetings and an annual review of complaints was conducted.
All staff had received a Disclosure and Barring Service (DBS) check and an appraisal within the last 12 months.
We saw staff treated patients with kindness and respect, and maintained patient and information confidentiality.
We found that staff had a clear understanding of key issues such as safeguarding, Mental Capacity Act and consent.
The practice had identified 35 patients as a carer which was approximately 0.8% of their patient list.
The practice had a clear vision and strategy which staff understood and strived towards.
The areas where the practice should make improvements are as follows:
Continue to improve the process for the identification of carers.
Continue to monitor and ensure improvement to national GP patient survey results.
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