When we visited Norfolk House we spoke with four patients, two dentists, a dental nurse and the practice manager. We found that patients were informed about their treatment options and that treatment plans had been provided to include the costs. Patients told us about the surgery, "I am more than satisfied with the dental treatment", "I wouldn't go anywhere else" and "very happy with treatment".

We looked at detailed treatment plans where patients' medical history had been regularly recorded, which meant that patients were protected from unsafe practice when their complete medical history was known. We observed that patients were spoken to with respect and consideration in the surgery. The practice was clean throughout and instruments were cleaned and sterilised effectively. Complaints were taken seriously and acted upon. Quality assurance audits had been completed and action taken when required. Patients' surveys results had been mainly positive.