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Care Services

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North Street Medical Centre, Keighley.

North Street Medical Centre in Keighley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 31st October 2016

North Street Medical Centre is managed by Westcliffe Care UK Limited who are also responsible for 1 other location

Contact Details:

    Address:
      North Street Medical Centre
      151 North Street
      Keighley
      BD21 3AU
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-10-31
    Last Published 2016-10-31

Local Authority:

    Bradford

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st January 1970 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at North Street Medical Centre on 2 and 8 August 2016. Overall the practice is rated as good for providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.

Our key findings across all the areas we inspected were as follows:

  • The ethos and culture of the practice was to provide good quality service and care to patients.

  • Patients told us they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.A

  • The practice had good facilities and was well equipped to treat and meet the needs of patients. Information regarding the services provided by the practice and how to make a complaint was readily available for patients.

  • The practice of, and complied with, the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)

  • The partners a culture of openness and honesty which was reflected in their approach to safety.

  • Risks to patients were assessed and well managed.

  • There were comprehensive safeguarding systems in place; particularly around vulnerable children and adults.

  • The practice sought patient views how improvements could be made to the service, through the use of patient surveys, the NHS Friends and Family Test and the

  • There was a clear leadership structure.

  • The practice partners were forward thinking, aware of future challenges to the practice and were open to innovative practice.

We saw one area of outstanding practice

As a result of data showing that the practice had high numbers of patients attending the Accident and Emergency (A & E) department at Airedale General Hospital for musculo-skeletal problems, such as back pain, the surgery introduced a self-referral physiotherapy clinic to its patients. As a result of this service the attendance of its patients to A & E for musclulo-skeletal problems had reduced by 74%. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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