During our visit we met with the registered person who was the dentist and five staff on duty. We spoke with seven people who used the service, either in the waiting room or by phone. We looked at documents relating to the running of the service.

People told us they had great confidence in the dentist and all the staff were helpful and friendly. One person said, “Nothing is too much for them and they go out of their way to make you feel welcome and at ease”.

People told us they had been given full information about treatments and costs. One person said, “They advised me about options every step of the way”. People confirmed that they had been asked for their medical history and their consent was recorded before they underwent treatment.

We found that the treatment rooms and instruments were kept clean and hygienic and that regular checks were carried out to ensure the continued safe delivery of the service. There were systems in place to raise alerts if there were concerns about the well being of children or vulnerable adults. One person who had used the service had appreciated “the cohesion” of the staff and how well they communicated. Staff told us, “We are proud to work here. We love it.”