People who used the service told us the orthodontists provided sufficient information about treatments provided and this enabled them to make an informed choice about which to choose. Patients also confirmed that the stages, cost, and length of treatments were explained.

We were told: “They are very good at explaining the next steps.” And: “The dentist spent a lot of time explaining things to me and telling me what to expect from the different types of treatment. I was given a leaflet and sent a letter with the cost and everything; he also sent one to my dentist.”

We found that people were safe when they received treatment at the practice and that practitioners were competent in their field of work and systems were in place to deal with emergencies.

We saw systems in place to ensure that treatments provided were effective and in keeping with the latest research and best practice guidelines.

People told us: "I was given a leaflet and they explained to me what to expect and what do if I felt discomfort."

We saw that systems were in place to reduce the risk of cross infection.

People using the service told us that the orthodontic clinic was “spotless.”