Northlands Surgery, Calne.

Northlands Surgery in Calne is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th April 2017

Northlands Surgery is managed by Northlands Surgery.

Contact Details:

Address: Northlands Surgery North Street Calne SN11 0HH United Kingdom Telephone: 01249812141 Website: http://www.northlands-surgery.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-04-07
Last Published		2017-04-07

Local Authority:

Wiltshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

9th March 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Northlands Practice on 16 August 2016. The practice was rated as requires improvement for providing Well Led services. The overall rating for the practice was good. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Northlands Practice on our website at www.cqc.org.uk.

This inspection was a focussed inspection which was carried out on 9 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had undertaken a staff survey that was confidential and anonymised in order to listen to and understand concerns of staff.
• There had been changes made to the staffing structure to enable improved communication pathways.
• Regular meetings for all staff groups were in place.
• Staff we spoke to acknowledged that the working environment had improved and they now felt supported, valued and respected by the management team.

We have changed the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16th August 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Northlands Practice on 16 August 2016. The practice was rated as requires improvement for providing Well Led services. The overall rating for the practice was good. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Northlands Practice on our website at www.cqc.org.uk.

This inspection was a focussed inspection which was carried out on 9 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• The practice had undertaken a staff survey that was confidential and anonymised in order to listen to and understand concerns of staff.
• There had been changes made to the staffing structure to enable improved communication pathways.
• Regular meetings for all staff groups were in place.
• Staff we spoke to acknowledged that the working environment had improved and they now felt supported, valued and respected by the management team.

We have changed the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice