Norton Brook Medical Centre, Cookworthy Road, Kingsbridge.
Norton Brook Medical Centre in Cookworthy Road, Kingsbridge is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th July 2017
Norton Brook Medical Centre is managed by Norton Brook Medical Centre.
Contact Details:
Address:
Norton Brook Medical Centre The Norton Brook Medical Centre Cookworthy Road Kingsbridge TQ7 1AE United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Norton Brook Medical Centre on 4 July 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The practice understood its population profile and had used this understanding to meet the needs of its population. For example, the practice had introduced dementia and learning disability friendly signage throughout.
The practice had adapted its practice nurse and health care assistant team in line with patient need, to meet a growing patient demand for more leg ulcer treatment and hypertension checks.
The practice had introduced an “Emergency Team” which comprised one GP, one practice nurse and a GP registrar to provide urgent health care appointments.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Norton Brook Medical Centre on 4 July 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The practice understood its population profile and had used this understanding to meet the needs of its population. For example, the practice had introduced dementia and learning disability friendly signage throughout.
The practice had adapted its practice nurse and health care assistant team in line with patient need, to meet a growing patient demand for more leg ulcer treatment and hypertension checks.
The practice had introduced an “Emergency Team” which comprised one GP, one practice nurse and a GP registrar to provide urgent health care appointments.
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