People spoken with confirmed that the staff treated them with respect and provided them with choices whilst attempting to promote their independence and re-ablement. This showed us that people’s privacy, dignity and independence were respected.

Those records seen showed us that the care and treatment provided by the hospital met each patient’s diverse care needs and this was supported by our observations of the care being provided. This demonstrated to us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

The care and treatment pathways seen showed us that the provider worked closely with Norfolk Social Services and NHS primary care and acute hospital services. This meant that people’s health, safety and welfare were protected when more than one provider was involved in their care and treatment. This was because the provider worked in co-operation with others.

Staff told us that they had good access to training and other professional development opportunities. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We saw a clear trust audit programme in place and evidence was seen of the actions taken in response to any identified concerns. This meant that the provider had an effective system to regularly assess and monitor the quality of service that people receive.