About the service: Norwood House is a domiciliary care agency. It provides personal care to people living in their own home or supported living service. At the time of the inspection 27 older and younger adults with mental health needs and learning disabilities were receiving personal care.

People’s experience of using this service: People told us they felt safe with the support they received. Arrangements were in place to protect people from risks to their safety and welfare, including the risks of avoidable harm and abuse. Recruitment processes ensured the provider only employed workers who were suitable to work in a care setting. There were arrangements in place to protect people from risks associated with the management of medicines and the spread of infection.

Care and support were based on detailed assessments and care plans, which were reviewed and kept up to date. Staff received appropriate training and supervision to maintain and develop their skills and knowledge. People's rights were protected by staff who understood the Mental Capacity Act and how this applied to their role. People were supported to eat and drink enough to maintain their health and welfare. People were supported to access healthcare services, such as GPs.

Support workers had developed caring relationships with people they supported. People took part in decisions about their care and treatment, and their views were listened to. Staff respected people's independence, privacy, and dignity.

People’s care and support considered all aspects of their abilities, needs and preferences. People were made aware of the complaints procedure.

Effective management systems were in place to monitor the quality of the care provided and promoted people’s safety and welfare.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection: This was the first inspection since the service registered in November 2017

Why we inspected: This inspection was a scheduled inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received, we may inspect sooner.