This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Nuffield Health Cambridge Fitness and Wellbeing Centre on 2 April 2019 as part of our inspection programme.

Nuffield Health Cambridge Fitness and Wellbeing Centre is a purpose-built facility offering a full range of fitness and wellbeing activities including physiotherapy and health assessments, personal training, fitness suite, exercise classes, swimming pool and cafe.

The general manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had clear systems in place to manage and mitigate risks so that safety incidents were less likely to happen. The service had a clear reporting system and information was shared across all of the provider’s locations.
• The service completed a number of clinical and non-clinical audits to assess performance and ensure care provided was safe. These audits were reviewed and actions taken where necessary.
• Feedback from patients on the day of the inspection through CQC comment cards and patient consultations were wholly positive about the service, the staff and the facilities.
• Patient feedback obtained by the service through feedback forms was consistently positive about the experiences received.
• Members of staff we spoke with were wholly positive about working at the service and the support provided to them from leaders.
• The provider worked with other NHS organisations and charities to provide services to vulnerable or hard to reach individuals.
• The provider had clear systems and processes in place to ensure care was delivered safely and good governance and management was supported.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care