Nursedoc Ltd. provides nursing and personal care services to people in their own homes and provides a rapid response service for people returning home from hospital. At the time of our inspection 35 people were receiving care from this service. Care is arranged through contracts with Clinical Commissioning Groups (CCGs)from various parts of the country. At the time of inspection services were provided to people living in Suffolk, Cambridge and Peterborough and included one person under the age of 16.

This inspection was carried out on 24 April 2017 and was the service’s first inspection by the CQC (Care Quality Commission).

People told us they were happy with the service provided and that staff helped them with the care and support they needed. There were processes in place to help make sure people were protected from the risk of abuse and staff were aware of safeguarding vulnerable adult’s procedures and understood how to safeguard the people they supported. People’s individual risk was assessed to help keep them safe and staff had a good knowledge of this.

People and their relatives thought staff were caring and respectful. Staff knew the people they were supporting and provided a personalised service for them. Staff explained how they received sufficient support and training to do their job effectively.

People’s records were kept up to date and covered all aspects of the care and identified the support people needed so staff could meet their needs. Records were updated and regularly reviewed when people’s circumstances or healthcare needs changed.

People using the service and parents were encouraged to discuss health and other needs with staff and had consented to information being shared with GP’s and other community based health professionals, as appropriate. The staff were familiar with the Mental Capacity Act and their responsibilities regarding it.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The manager, management team, office staff and organisation frequently monitored and assessed the quality of the service provided. There were systems and policies in place to record complaints and to monitor how these were resolved.

The manager regularly spoke with people to make sure they were happy with the service and carried out spot checks to review the quality of the care provided.

Records and other information about people were held securely and confidentially.