About the service:

Nutrix Curae Ltd is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Nutrix Curae Ltd provides a service to older people, people living with dementia, adults with learning disabilities and people living with sensory impairments. At the time of the inspection, 30 people were using the service for personal care.

People’s experience of using this service:

Mental capacity assessments and best interests’ decisions were not recorded so people were not always supported to have maximum choice and control of their lives and supported in the least restrictive way possible. Staff skills and knowledge was inconsistent and some staff did not have the knowledge to deliver effective care. Staff worked well together and with healthcare professionals to effectively meet people’s health needs. People’s needs and choices were assessed and promoted effectively.

Audits were in place but were not always effective in checking the quality of the service. Roles and responsibilities were not always fully understood by the registered manager. People, relatives and staff found the management team approachable. There was an open culture in the service and the management team made themselves available.

Systems were in place to protect people from abuse and staff understood them. Processes were in place to ensure staff were recruited safely. Risk was managed and reviewed to ensure people were kept safe. Medication was administered safely.

People were supported by caring staff who displayed kindness and compassion. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.

People were supported by staff who understood their preferences and individual communication needs. People’s concerns and complaints were listened to, investigated and responded to appropriately.

More information is in the full report.

Rating at last inspection: Nutrix Curae Ltd has not yet been inspected.

Why we inspected: This was a planned inspection due to the service not yet having been inspected.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk