Oak Tree Medical Centre, Seven Kings, Ilford.

Oak Tree Medical Centre in Seven Kings, Ilford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 16th January 2018

Oak Tree Medical Centre is managed by Oak Tree Medical Centre.

Contact Details:

Address: Oak Tree Medical Centre 273-275 Green Lane Seven Kings Ilford IG3 9TJ United Kingdom Telephone: 02085993474 Website: http://www.oaktreemedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2018-01-16
Last Published		2018-01-16

Local Authority:

Redbridge

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th November 2017 - During a routine inspection

Letter from the Chief Inspector of General Practice

The previous inspection of this practice took place in November 2016. The overall rating for the practice at that time was requires improvement. At this time all key questions (are services safe, effective, caring, responsive and well-led) were rated requires improvement. Some of our concerns at this time related to the management of high-risk medicines at the practice, incomplete patient records and some members of the clinical team not having recent update training. Following the November 2016 inspection, we issued the practice regulation notices in respect of Regulations 12,17 and 18 of the Health and Social care Act (RA) Regulations 2014.

The key questions for this inspection report are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced inspection at Oak Tree Medical Centre on 8 November 2017. This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements following the November 2016 inspection.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice was active in the community where it is based. Members of staff gave talks local schools and the practice was involved with a number of local projects including one which sought to ensure pathways to care were available for patients with a history of substance and alcohol misuse.
• Results from the National GP Patient Survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• The Quality Outcomes Framework (QOF) showed the patient outcomes at the practice were comparable with the Clinical Commissioning Group (CCG) and national averages.
• The practice ensured patients had good access to care by offering extended hours surgery, telephone and email consultations, as well as offering appointment booking on the practice website.

The areas where the provider should make improvements are:

• To reinstate the system for monitoring of the usage of prescription pads within the practice.
• Continue to review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.
• Ensure that needle-stick posters are displayed in all clinical rooms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

21st November 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

The previous inspection of this practice took place in November 2016. The overall rating for the practice at that time was requires improvement. At this time all key questions (are services safe, effective, caring, responsive and well-led) were rated requires improvement. Some of our concerns at this time related to the management of high-risk medicines at the practice, incomplete patient records and some members of the clinical team not having recent update training. Following the November 2016 inspection, we issued the practice regulation notices in respect of Regulations 12,17 and 18 of the Health and Social care Act (RA) Regulations 2014.

The key questions for this inspection report are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced inspection at Oak Tree Medical Centre on 8 November 2017. This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements following the November 2016 inspection.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• The practice was active in the community where it is based. Members of staff gave talks local schools and the practice was involved with a number of local projects including one which sought to ensure pathways to care were available for patients with a history of substance and alcohol misuse.
• Results from the National GP Patient Survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• The Quality Outcomes Framework (QOF) showed the patient outcomes at the practice were comparable with the Clinical Commissioning Group (CCG) and national averages.
• The practice ensured patients had good access to care by offering extended hours surgery, telephone and email consultations, as well as offering appointment booking on the practice website.

The areas where the provider should make improvements are:

• To reinstate the system for monitoring of the usage of prescription pads within the practice.
• Continue to review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is available to them.
• Ensure that needle-stick posters are displayed in all clinical rooms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice