Oak Way House provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection therefore looked at people’s personal care and support service.

Not everyone using Oak Way House receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection 14 people using the service were receiving a regulated care service.

The scheme consists of 42 flats. Each flat has one or two bedrooms, a lounge, kitchen, wet room and storage space. Most flats had large balconies, many of which overlook the communal landscaped garden. Extensive communal space had also been provided on each floor, including communal dining / lounge areas and a reception area. Assisted bathing facilities were also available on site.

This was the first inspection of Oak Way House since it registered with CQC in March 2017. This means the service has not previously been rated. During this inspection, which took place on 11 June 2018, we rated the service as Good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from abuse and avoidable harm. Staff had been trained to recognise signs of potential abuse and knew how to keep people safe. Processes were also in place to ensure risks to people were managed safely and that they were protected by the prevention and control of infection.

There were enough staff to meet people’s needs. Staff had been trained and had the right skills and knowledge to carry out their roles.

Where the service was responsible, arrangements were in place to make sure people received their medicines when they needed them.

There was evidence that the service responded in an open and transparent way when things went wrong, so that lessons could be learnt and improvements made.

People received care and support that promoted a good quality of life and was delivered in line with current legislation and standards.

Where the service was responsible, arrangements were in place to ensure people had enough to eat and drink. A lunch club was provided at least three times a week to encourage people to interact socially with one another, and to support a healthy, balanced diet.

Staff worked with other external teams and services to ensure people received effective care, support and treatment. People had access to healthcare services, and received appropriate support with their on-going healthcare needs.

The service acted in line with legislation and guidance regarding seeking people’s consent.

People received personalised care from staff who were helpful, kind and compassionate. They were supported to express their views and be actively involved in making decisions about their care and support.

Staff supported people in the least restrictive way possible; the policies and systems in the service support this practice.

People’s privacy, dignity, and independence was respected and promoted.

Arrangements were in place for people to raise any concerns or complaints they might have about the service. These were responded to in a positive way, in order to improve the quality of service provided.

Systems were in place for people to be involved in making decisions about their