Oakleaf Medical Practice, Clodeshall Road, Birmingham.

Oakleaf Medical Practice in Clodeshall Road, Birmingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th January 2017

Oakleaf Medical Practice is managed by Oakleaf Medical Practice.

Contact Details:

Address: Oakleaf Medical Practice Washwood Heath Health Centre Clodeshall Road Birmingham B8 3SW United Kingdom Telephone: 01212700015

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-01-10
Last Published		2017-01-10

Local Authority:

Birmingham

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th December 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Oakleaf Medical Practice on 30 March 2016. During that inspection we found that an effective system was not in place for recording, handling and responding to complaints from people using the service or acting on their behalf. There was also limited information to show that 

t

he learning points from complaints were shared with the staff team, to ensure that appropriate improvements are made.

In view of the above the practice was rated as requires improvement for providing responsive services.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for on our website at Oakleaf Medical Practice www.cqc.org.uk.

We undertook a desk based review on 13 December 2016 to check that the provider had completed the required action, and now met the legal requirement in relation to Regulation 16: Receiving and acting on complaints. We did not visit the practice as part of this inspection. This report covers our findings in relation to the requirement.

This inspection found that the provider had taken appropriate action to meet the legal requirement.

The provider had established a system to ensure:

• Complaints are effectively recorded, handled and responded to in a timely and transparent way in line with the practice’s policy.
• Complaints are reviewed and monitored to identify trends and areas of risks that need to be addressed.
• The learning points from complaints are shared with the staff team to ensure that appropriate improvements are made.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

30th March 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Oakleaf Medical Practice on 30 March 2016. During that inspection we found that an effective system was not in place for recording, handling and responding to complaints from people using the service or acting on their behalf. There was also limited information to show that 

t

he learning points from complaints were shared with the staff team, to ensure that appropriate improvements are made.

In view of the above the practice was rated as requires improvement for providing responsive services.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for on our website at Oakleaf Medical Practice www.cqc.org.uk.

We undertook a desk based review on 13 December 2016 to check that the provider had completed the required action, and now met the legal requirement in relation to Regulation 16: Receiving and acting on complaints. We did not visit the practice as part of this inspection. This report covers our findings in relation to the requirement.

This inspection found that the provider had taken appropriate action to meet the legal requirement.

The provider had established a system to ensure:

• Complaints are effectively recorded, handled and responded to in a timely and transparent way in line with the practice’s policy.
• Complaints are reviewed and monitored to identify trends and areas of risks that need to be addressed.
• The learning points from complaints are shared with the staff team to ensure that appropriate improvements are made.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice