About the service:

Obelisk House is a residential care home that is registered to provide personal care for up to 44 older people including those living with dementia. The accommodation was all on one level making it accessible to people with physical disabilities.

People’s experience of using this service:

• Although there were sufficient staff to meet people’s basic needs, people said staff did not always have time to spend with them.

• People received safe care and were protected against avoidable harm, neglect and discrimination.

• Risks to people’s safety were assessed and strategies were put in place to reduce the risks.

• The recruitment practices ensured only suitable staff worked at the service.

• Peoples medicines were safely managed.

• Systems were in place to control and prevent the spread of infection.

• People’s needs and choices were assessed before they went to live at the service.

• Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.

• People were supported to maintain good nutrition and hydration.

• Staff supported people to live healthier lives and access healthcare services.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• Staff treated people with kindness, compassion and respect.

• People were supported to express their views and be involved in making decisions about their care.

• People and their relatives were involved in the care planning and reviews of their care.

• Systems were in place to continuously monitor the quality of the service.

• The service worked in partnership with outside agencies.

Inspection Rating:

There has been a change of legal entity for this service so this was a first comprehensive inspection under the new provider. Therefore, the service had no previous rating. At this inspection we found the service met the characteristics of a “Good” rating in all areas. More information is available in the full report.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.