Offmore Farm Residential Home is a residential care home for a maximum of 28 older people some of whom may have a diagnosis of dementia. On the day of our inspection there were 28 people were living at the home.

At the last inspection in November 2015, the service was rated good. This inspection took place on the 26 January 2017 and was unannounced. At this inspection we found the service remained good.

Staff we spoke with were aware of how to recognise signs of abuse, and systems were in place to guide them in reporting these. They were knowledgeable about how to manage people’s individual risks, and were able to respond to people’s needs. People told us they were supported in a safe way and had their medicines as prescribed.

People told us staff knew how to support them and relatives said staff were well trained. Staff had up to date knowledge and training to support people. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People had food and drink they enjoyed and had choices available to them, to maintain a healthy diet. People said they had access to health professionals when they needed to. Relatives were confident their family member was supported to maintain their well-being and had access to the health professionals as they needed.

People said they were happy living at the home and supported by patient and kind staff. Relatives told us they were happy with the service their family member received. They told us staff were patient and knew people’s preferences and respected them. People living at the home were able to see their friends and relatives as they wanted. We saw staff treated people with dignity and respect and had a good knowledge of people’s rights.

People and their relatives were included in how care was provided. People told us they had interesting things to do, and we saw staff spent time with people doing things they enjoyed. The management team sought people’s views and acted upon them. People and their relatives knew how to raise complaints and felt confident that they would be listened to and action taken when needed.

The registered manager promoted an inclusive approach to providing care for people living at the home. For example, people and their relatives were encouraged to attend regular meetings, and to complete questionnaires to share their views about the quality of the service. The management team had actioned suggestions made by people, their families and staff where possible, and took a proactive approach to making improvements. The provider had systems in place to monitor the quality of care and treatment people living at the home received. The registered manager had identified where improvements were needed and had a plan in place to ensure these were made in a timely way.

Offmore Farm Residential Home is a residential care home for a maximum of 28 older people some of whom may have a diagnosis of dementia. On the day of our inspection there were 28 people were living at the home.

At the last inspection in November 2015, the service was rated good. This inspection took place on the 26 January 2017 and was unannounced. At this inspection we found the service remained good.

Staff we spoke with were aware of how to recognise signs of abuse, and systems were in place to guide them in reporting these. They were knowledgeable about how to manage people’s individual risks, and were able to respond to people’s needs. People told us they were supported in a safe way and had their medicines as prescribed.

People told us staff knew how to support them and relatives said staff were well trained. Staff had up to date knowledge and training to support people. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People had food and drink they enjoyed and had choices available to them, to maintain a healthy diet. People said they had access to health professionals when they needed to. Relatives were confident their family member was supported to maintain their well-being and had access to the health professionals as they needed.

People said they were happy living at the home and supported by patient and kind staff. Relatives told us they were happy with the service their family member received. They told us staff were patient and knew people’s preferences and respected them. People living at the home were able to see their friends and relatives as they wanted. We saw staff treated people with dignity and respect and had a good knowledge of people’s rights.

People and their relatives were included in how care was provided. People told us they had interesting things to do, and we saw staff spent time with people doing things they enjoyed. The management team sought people’s views and acted upon them. People and their relatives knew how to raise complaints and felt confident that they would be listened to and action taken when needed.

The registered manager promoted an inclusive approach to providing care for people living at the home. For example, people and their relatives were encouraged to attend regular meetings, and to complete questionnaires to share their views about the quality of the service. The management team had actioned suggestions made by people, their families and staff where possible, and took a proactive approach to making improvements. The provider had systems in place to monitor the quality of care and treatment people living at the home received. The registered manager had identified where improvements were needed and had a plan in place to ensure these were made in a timely way.

When we inspected 27 people lived at the home. We were not able to talk with all of the people who lived at the home because of the levels of dementia they lived with. We spoke with five people and they told us they were happy with the home and the staff. One person told us: “I think it’s very good here.” We spoke with relatives and they were positive about the care. A relative said: “I would recommend it here because it has an informal atmosphere and the staff are very friendly.”

We also spoke with three medical professionals, a social worker and two relatives who were visiting, the registered manager and three members of staff who provided care for people at the home.

Staff provided care and support that met people’s needs. We found that staff knew about the needs of the people they cared for. We looked at four people’s care records and found that these contained guidance for staff on how to meet their needs. We saw that people’s needs had been reviewed regularly. When it had been necessary staff had co-operated with medical professionals.

People had been protected from the risk of harm and abuse because staff had received training and had a clear understanding of their roles and responsibilities with regard to safeguarding. However, not all members of staff had a clear understanding of how decisions in people’s best interests had been made. The provider had provided staff with training that meant that they could provide appropriate care and support.

27 people were living at the home when we visited. We talked with four of them as well as two visiting relatives. We also spoke with the registered manager and two staff.

The people we spoke with told us they were happy with the home and the staff. One person told us, “I couldn’t fault them. I couldn’t have been happier anywhere else. I can have a laugh.” Another person said, “They’re very good. I couldn’t have had a better place.”

One of the visitors said, “You always feel welcome when you visit.” They were pleased with the care their relative was receiving and told us, “She’s definitely gained weight since she’s been here.”

Staff knew about the needs of the people they were caring for. We looked at care records for three people and found that these contained guidance for staff on how to meet their needs. We saw that people’s needs were reviewed regularly.

People told us that they felt safe living at the home and knew who to speak to if they had any concerns. Staff had been trained how to recognise signs of abuse and knew how to report concerns.

We saw that staff were supported to be trained to an appropriate standard and we looked at records which showed that the provider was regularly monitoring the quality of its service.

People told us "this is the perfect place to live, the staff are wonderful and it's so nice here". They also told us that staff act "the perfect pick me up when I feel depressed" and they offer support when it is needed.

People said the home was cosy and friendly and they were very happy to live there.