We carried out an announced comprehensive inspection at OHP – Jiggins Lane Medical practice on 26 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected
• Information from our ongoing monitoring of data about services and
• Information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We rated the practice as Good for providing safe, effective caring, responsive and well-led services because:

• The practice demonstrated that systems in place to safeguard patients and manage risk were operating as intended and managed comprehensively.
• Patient outcomes in relation to Quality Outlook Framework (QoF) achievement were overall higher than local and national averages. The practice demonstrated innovation and dedication to all population groups but particularly “families, children and young people” and “people with long-term conditions”.
• Data from the National GP patient survey and feedback we received from patients indicated that satisfaction relating to involvement in care and treatment and how patients felt treated was higher than local and national averages and was positive.
• Data from the National GP patient survey and feedback we received from patients indicated that satisfaction relating to access to care and treatment was generally higher than local and national averages and was positive.
• The practice demonstrated that they proactively responded to patient feedback.
• Quality improvement activity conducted by the practice was wide ranging and comprehensive and demonstrated a patient centred approach.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care