We checked the provider’s website and spoke to three staff and four people who use the service. People who use the service confirmed that the provider’s web information was accurate and clearly described what people could expect if they chose to use this practice.

All four people told us that the service was, “Excellent”. Two people had been registered with the service for a number of years, while the other two were relatively new to the practice, but all confirmed that they were treated with full respect, as individuals and, as one of them explained that, “All staff are very professional and kind.”

All individual records were accurate, securely stored and kept up to date. A dentist told us that they reminded people by phone a few days before their booked appointments. Although the majority of people treated were local and staff knew them from the community, the practice also treated some people who had moved away, even some from abroad.

All staff completed training on protection of children and vulnerable adults and their regular training as required by the General Dental Council. Staff were appraised through a yearly programme by the practice manager and owner.

We checked the records of infection control practices and procedures and all were appropriate.

We checked 13 feedback forms collected by the provider, all of which were very positive.