We spoke with three patients on the day of our visit, and the carer of one patient. All of the patients we spoke with were complimentary about the care that they received at Old Manor Surgery. Patients told us that they were involved in decisions that were made about their care. They said that they understood the choices available to them because the dentist at the practice took time to explain treatments to them.

One patient said, "They are very kind here, the dentist explains everything to me".

The carer of a patient said, "They treat X very well. The staff are very nice".

We found that the practice provided clear information for patients to make informed choices about their care. The practice also had clear procedures to ensure that patient's safety and welfare were protected.

We found that the practice took infection control seriously. We also found that staff had been trained to identify signs of abuse and understood the procedures to follow where they suspected abuse may have occurred.

We found that the practice had procedures in place to monitor and ensure that the quality of the service that patients were receiving was of a good standard.