As part of our inspection of this dental practice we spoke over the telephone with four people who used the practice to gather information about their experiences of the service they received. People told us they were happy with their care and treatment and had been involved in discussions about their treatment before it took place. One person told us, “The dentist was happy to explain things to me in simple terms, so I could understand my treatment better.”

People told us they were “absolutely” and “definitely” satisfied with the service they received from staff. They shared positive experiences and told us they had, recommended the practice to their family and friends. One person told us, “The staff are all very friendly, I have got to know them well over the years.” Another person said, “I feel very lucky to have such a good dentist.”

The practice had procedures in place to provide a clean environment for people’s dental care and treatment. There were clear procedures to ensure that all dental instruments used were thoroughly cleaned and sterilised between each use.

People we spoke with said the practice was clean and hygienic and they were satisfied with the standards of cleanliness. One person commented, "It always looks exceptionally clean and tidy to me."