Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 30 June 2016. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Old Swan Health Centre Group Practice on our website at www.cqc.org.uk

The practice is now rated as good for providing safe services and good overall.

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks had been completed for all staff.
• In addition, the practice had purchased a defibrillator; put monitoring systems in place for uncollected prescriptions, the use of prescription pads, expiry dates for the contents of the first aid kit; and now had information available for carers and easy read/large print information for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 30 June 2016. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 19 HSCA (RA) Regulations 2014 Fit and proper persons employed.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Old Swan Health Centre Group Practice on our website at www.cqc.org.uk

The practice is now rated as good for providing safe services and good overall.

Our key findings were as follows:

• The practice had addressed the issues identified during the previous inspection. Disclosure and Barring Service (DBS) checks had been completed for all staff.
• In addition, the practice had purchased a defibrillator; put monitoring systems in place for uncollected prescriptions, the use of prescription pads, expiry dates for the contents of the first aid kit; and now had information available for carers and easy read/large print information for patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with a number of patients about their experiences of the practice and the feedback we received from each of them was very positive. One person commented; "It is a really good practice." Another person told us they felt the practice was, "Very good."

The practice had up to date child and adult protection policies and procedures in place. This information included contact details for staff to raise concerns with the appropriate agencies.

We saw records were kept of adverse events, accidents or incidents including actions taken. The practice completed audits/reports following significant events or receiving complaints, in order to learn and make improvements as required.