Oldbury Health Centre in Oldbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th March 2020
Oldbury Health Centre is managed by Oldbury Health Centre.
Contact Details:
Address:
Oldbury Health Centre Albert Street Oldbury B69 4DE United Kingdom
Telephone:
01215431266
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2020-03-05
Last Published
2017-02-15
Local Authority:
Sandwell
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Oldbury Health Centre on 21 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. However, the system required strengthening to ensure all incidents were appropriately managed.
Risks to patients were assessed and well managed. Health and safety precautions had been taken which included checking that equipment was fully working and safe to use and infection prevention control measures were in place. The practice was able to respond in the event of a patient emergency.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns. Further evidence was required to show the effect of actions taken and outcomes from improvements made.
Patients said they found it easy to obtain an appointment, although not always with a named GP. There was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
To reduce high rates of exception reporting within indicators of the Quality Outcomes Framework (QOF).
To continue to identify carers as a low number of the practice list size had been identified.
Obtain evidence to demonstrate the effect of the actions taken in response to complaints received and outcomes from the improvements.
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