OOJ Home care is registered to provide personal care to people living in their own homes. This was the first inspection of the service since it was registered in November 2015. At the time of the inspection the service was providing personal care to nine people who used the service.

This inspection visit took place on 10 May 2017 and was announced.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Assessments about potential risks to people had been completed to ensure care staff knew how to keep people safe from potential harm. People were protected from harm by care staff provided with training to ensure they knew how to recognise and report potential abuse. Training had been delivered to care staff to ensure they knew how to administer medicines safely. People told us they received a service from staff that were consistent and reliable.

Care staff had been provided with training to enable them to effectively carry out their roles. People told us care staff involved them in decisions and ensured their consent was obtained in relation to personal care tasks. Whilst we saw checks were carried out of potential care staff we spoke with the registered manager about the need to ensure application forms were clearly completed to enable a record of staff previous employment history to be obtained.

People told us care staff treated them with courtesy and kindness and maintained their personal dignity. People told us their care staff respected their wishes for privacy and supported them to be as independent as possible. People’s support plans contained evidence of assistance provided to ensure their health and wellbeing was maintained.

People told us that overall they were happy with the service they received and were confident any concerns would be appropriately addressed and resolved where this was possible.

Care staff told us the registered manager was open, approachable, listened to them and worked in partnership with people who used the service. The registered provider consulted and engaged with people to ensure their views could be obtained in order to help them learn and improve. Whilst there was a system in place to enable the quality of the service to be monitored, we have recommended this be strengthened to help the service develop. The address of the service was currently not correctly registered with Companies House which meant we might not be able to take action if this was needed.