Open Door Surgery in Balham, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st December 2018
Open Door Surgery is managed by Open Door Surgery.
Contact Details:
Address:
Open Door Surgery 47 Boundaries Road Balham London SW12 8EU United Kingdom
This practice is rated as Good overall. (Previous rating September 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Open Door Surgery on 21 November 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients had access to walk-in GP service Monday to Friday where they could attend the surgery without an appointment; the patients we spoke to and comments cards we received indicated they found this system very helpful and reported that they were able to access care when they needed it. The provider offered pre-bookable nurse appointments in the main and branch surgery and pre-bookable GP appointments in the branch surgery.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Review procedures in place to ensure there is a system in place to monitor the implementation of medicines and safety alerts.
Review procedures in place to ensure appraisals for healthcare assistants have clinical input and their clinical support is generally improved.
Review service procedures to ensure staff get protected learning time for training.
Review procedures in place to ensure the patient participation group is led by patients.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Open Door Surgery on 17 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.