We found that people were very positive about the service they had received and were complimentary about the support provided by staff. Comments included "This was the best thing that I have ever done" and "The staff were incredibly friendly and helpful. The aftercare was brilliant".

All consultations and follow up appointments were carried out in private rooms to respect the privacy and confidentiality of people using the service. There were good recruitment processes in place to ensure that staff were properly qualified to carry out the treatments that were offered.

Cleanliness and infection control were closely monitored and staff had received infection control training within the last twelve months. There was appropriate and sufficient equipment to meet the needs of people using the service. The equipment was well maintained and calibrated where necessary.

This was the fist inspection by the Care Quality Commission (CQC) since the service was registered in November 2011. On the day of the inspection no patients were receiving treatment at the clinic. In order to assess the quality and safety of the patient experience we asked staff to explain the treatment pathway. We also spoke with two staff, looked at three patient notes and other records and had a tour of the premises.

In the visitors’ record book one patient wrote “Surgery was great. Staff and aftercare have been brilliant.” Another patient had written “Came in all nervous – would recommend to everyone else.” Staff were frequently described as “kind, helpful and professional”.

We heard a member of staff provide clear telephone advice to patients. Their approach was unhurried and showed consideration and respect. We saw evidence that patients’ needs were assessed thoroughly and treatment was planned and delivered to ensure patients’ safety and welfare.

Staff were well supported in terms of training and there was an effective quality assurance system in place.