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Orchard End Surgery, Dorothy Avenue, Cranbrook.

Orchard End Surgery in Dorothy Avenue, Cranbrook is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th June 2017

Orchard End Surgery is managed by Orchard End Surgery.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-06-09
    Last Published 2017-06-09

Local Authority:

    Kent

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd May 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Orchard End Surgery on 15 September 2016. The overall rating for the practice was requires improvement. The practice was rated as requires improvement for providing safe, effective and well-led services and rated as good for providing caring and responsive services. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Orchard End Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 23 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 15 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Since our inspection in September 2016 the practice had improved its systems and processes in order to ensure that, risks were assessed and implemented well enough to ensure patients, staff and visitors were kept safe.

  • The practice had ensured that staff had received relevant training, annual appraisals and were supported to keep up to date with all relevant mandatory training. For example, safeguarding, information governance and basic life support.

The practice had also taken appropriate action to address areas where they should make improvements:

  • The security arrangements for the dispensary had been improved in order to ensure it was accessible to authorised staff only.

  • Regular audits of infection prevention and control had been implemented and conducted.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
15th September 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Orchard End Surgery on 15 September 2016. The overall rating for the practice was requires improvement. The practice was rated as requires improvement for providing safe, effective and well-led services and rated as good for providing caring and responsive services. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Orchard End Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 23 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 15 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Since our inspection in September 2016 the practice had improved its systems and processes in order to ensure that, risks were assessed and implemented well enough to ensure patients, staff and visitors were kept safe.

  • The practice had ensured that staff had received relevant training, annual appraisals and were supported to keep up to date with all relevant mandatory training. For example, safeguarding, information governance and basic life support.

The practice had also taken appropriate action to address areas where they should make improvements:

  • The security arrangements for the dispensary had been improved in order to ensure it was accessible to authorised staff only.

  • Regular audits of infection prevention and control had been implemented and conducted.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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