People received treatment only when they had given informed consent to treatment and the dentists acted in accordance with individual’s wishes. During our visit we observed people being introduced by the existing patients to the surgery. We saw children visiting the surgery with their parents. Children seemed relaxed and told us why they were there.

People’s needs were assessed and treatment was planned and delivered in line with individual’s treatment plan. People’s safety and welfare was taken into account in the way treatment was delivered. We spoke with six adults and three children during the inspection. They said they understood their treatment plans and were happy with the treatment.

People were protected from the risk of infection. The work surfaces and the flooring in the surgeries were easy clean to help reduce the risk of infection. Protective equipment such as gloves, aprons, masks and goggles were available to staff and patients during treatments. One of the patients said that they were always offered an apron and goggles when they had treatment.

Appropriate checks were undertaken before staff began work. Effective recruitment and selection processes were in place.

The provider had systems in place to identify, assess and manage risks to the health, safety and welfare of people who were using the service and others. Feedback from patients included, “This is an excellent practice”. “No need for any improvement.”