During our visit on 20 March 2013 we met with the customer care manager and two dentists. One dentist was also the registered manager. We also met with a dental nurse. Over the telephone we spoke with five people who attended the practice.

People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "I can’t praise them enough. Peter (Dr Huntley) is always very thorough and professional." Another said, “Their work is excellent.”

People we spoke with told us that everything was always explained to them. One person said, "Everything was very clearly and carefully explained."

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.

We saw that some people had travelled a considerable distance to use the practice. This included one patient who lived in Switzerland.