An unannounced inspection took place on the 28 March 2017.

Moorside Place is an Extra Care Housing Scheme run by The Order of St John Care Trust (OSJCT). Extra Care Housing consists of a property containing self-contained flats. The property is designed to enable and facilitate the delivery of personal care and support to people, now or when they need it in the future. OSJCT Moorside Place had also taken on providing personal care to people at another Extra Care Housing Scheme, Erdington House from April 2016. This was managed by a full time team leader based at Erdington House and a care staff team. On the day of the inspection 31 people were being supported across the two schemes.

There was a registered manager with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People had appropriate risk assessments in place to ensure their safety during delivery of care. Staff understood their responsibilities to identify and report concerns relating to abuse of vulnerable people. The provider had policies and procedures in place to ensure outside agencies were notified of concerns. Staff were trained in the management of medicines and people received their medicines as prescribed.

Safe recruitment procedures were followed and staff had the relevant checks from the Disclosure and Barring Service.

Staff had received, or had planned, supervision and appraisal. Staff had received refresher training and direct observations to ensure that they remained skilled and competent.

Staff understood the Mental Capacity Act 2005 (MCA) and how it related to their support of people. People were involved in decisions about their care.

People felt cared for by staff and said that they were treated with dignity, respect and kindness.

People had care plans in place that contained relevant information on their support needs. People were encouraged to take part in activities both in the service and in the community. People were aware of how to raise concerns and were confident these would be managed effectively.

Meetings with people who used the service had been set up to seek their opinion and to keep them informed of any proposed changes.

The policies and procedures to support staff in their work had been updated and were accessible for on-going guidance.