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Care Services

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OSJCT Windmill Place, Thame.

OSJCT Windmill Place in Thame is a Homecare agencies specialising in the provision of services relating to dementia, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 26th July 2017

OSJCT Windmill Place is managed by The Orders Of St. John Care Trust who are also responsible for 86 other locations

Contact Details:

    Address:
      OSJCT Windmill Place
      Windmill Road
      Thame
      OX9 2DR
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-07-26
    Last Published 2017-07-26

Local Authority:

    Oxfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th July 2017 - During a routine inspection pdf icon

This inspection took place on 6 July 2017 and was announced. The provider had short notice that an inspection would take place. This was because the service provides a domiciliary care service to people in their own homes and we needed to ensure that the registered manager would be available to assist us.

Windmill Place is a domiciliary care service and provides extra care housing to people in their own homes in Thame. At the time of the inspection the service was supporting 18 people. The service also supported a number of people with other services such as shopping and housekeeping.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who were supported by the service told us they felt safe receiving care from staff. Staff had a clear understanding on how to safeguard people and protect their health and well-being. People received their medicines as prescribed. The service employed enough suitably qualified and experienced staff to meet people's needs. The provider had robust recruitment procedures and conducted background checks to ensure staff were suitable for their roles.

People’s care plans outlined individualised risk assessments to keep them safe and to help them maintain their independence. Where risks to people had been identified, risk assessments and risk management plans were in place to manage the risks. Staff were aware of people’s needs and followed guidance to keep them safe.

Staff told us they received adequate training and support to carry out their roles effectively. People felt supported by competent staff who had access to regular supervision (one to one meetings with their line manager) and appraisals to help them meet the needs of the people they cared for.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and report on what we find. People were supported to have choices and control of their lives and staff supported them in the least restrictive way possible. The provider had systems in place to support this practice. The registered manager and staff had a good understanding of the MCA and applied its principles in their work.

People were supported to meet their nutritional needs. Food choices were available and people were supported to have their meals when they needed them. Staff treated people with kindness, compassion and respect and promoted people’s independence and right to privacy. People received care that was personalised to meet their needs.

People were supported to maintain good health, had access to healthcare services and were referred for specialist advice as required. Staff knew how to adjust the support to people when their needs changed.

People’s needs were assessed to ensure the service could meet them. People’s care plans outlined their needs, wishes and preferences. People, their relatives and representatives, where applicable, were involved in care planning and reviews. People knew how to complain and concerns were managed in accordance with the provider’s complaints policy. The service looked for ways to continually improve the quality of the service. People had opportunities to provide feedback about the service and the care they received. Staff knew the people they cared for and what was important to them. Staff supported and encouraged people to engage with a variety of social activities of their choice within the service as well as in the community.

Windmill Place had a clear management structure which was open, transparent and promoted strong organisational values. This resulted in a caring culture that put people using the service at the centre. People, their relatives and

 

 

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