We spoke with four patients in the practice and one person on the telephone following the visit. People were complementary about the quality of the service provided at the practice. One patient told us "The care is very good. I’m a nervous patient and they put me at ease.” Another said "Cannot fault the service. All the staff are welcoming and professional.” One person who had particular needs told us that the dentist was “very understanding and patient with me”. People told us they had been treated respectfully and the practice was well run, spotlessly clean and efficient. We were told that the dentists fully explained treatment options in a way people could understand and explained the various costs involved.

Records for people who used the services were up-to-date and stored in electronic form. The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff undertook appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people had no doubt they would be listened to if they raised a concern or had a complaint about the services provided.