This practice is rated as Good overall. (Previous rating October 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Oxford Street Surgery on 18 October 2018 as part of our current inspection programme.

At this inspection we found:

• The practice had systems in place to manage risk so that safety incidents were less likely to happen.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were generally able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• At our previous inspection in October 2016, we told the provider that they should make improvements in some areas. We saw at this inspection improvements had been made. The practice now carries out an annual review of significant events and has implemented a process to update the practices clinical guidelines.

There were areas where the provider should make improvements. The provider should:

• Give all staff the opportunity of an annual appraisal
• Provide training to help non-clinical staff identify the signs of sepsis
• Develop a formal business plan and/or risk register
• Promote the existence of the practice business continuity plan with staff
• Continue with plans to facilitate patient involvement in the running of the practice in the absence of a patient participation group

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.