A registered manager was in place as required by their conditions of registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This inspection took place on 26 November 2015 and was announced. P3 Navigator is a new domiciliary care service which provides personal care and support to people with physical needs as well as people who have mental health problems, sensory impairments and learning disabilities who live in their own homes. The level and amount of support people need was determined by their own personal needs.

At the time of inspection there were 13 people using the service but only one person received personal care as defined by CQC. We were therefore not able to gather sufficient evidence to rate this service at this time.

The provider and registered manager were not aware of changes in health and social care legislation and their legal obligations related to running a personal care service.

People were complimentary about the service and the staff who supported them. They were supported to make choices about their care and retain their independence. Staff were aware the provider’s vision and values on how to support people.

People had been involved in the planning of the care and support; however their care records did not always reflect their physical and social needs and associated risks. Staff did not have adequate recorded guidance on how to support people with their personal care. Plans were in place to ensure people’s care needs were to be regularly reviewed and a copy of their care records would be kept in their home. Staff supported people to make and attend appointments with health care professionals if they required additional support or their health care needs changed.

Staff were knowledgeable about protecting people from harm and reporting any concerns. Staff valued people’s feedback about the service they received and acted on any concerns.

Policies and systems were being considered and implemented to reflect the needs and the delivery of the service. Staff told us they felt supported and the management were approachable. Plans were in place to support and train staff in their role as the service developed.