Patients told us that the information and detail provided on Pall Mall Medical’s website helped them decide to use the service.

A patient told us that ease of access and fast appointment availability were key factors in helping them decided to use the services of Pall Mall Medical.

Patients described the service and their experience as, “Very thorough, very professional.”

“I felt very comfortable.”

“I would come back, I wouldn’t hesitate.”

“The GP was lovely; I wish they were my GP.”

A patient confirmed that a full medical history was taken during their appointment and that they were asked to sign a consent form prior to treatment. They were aware that they had the choice to agree to their NHS GP being informed or not informed of their visit to Pall Mall Medical.

We read a number of testimonials that had been provided by patients and these were published on the Pall Mall Medical website.

“Dr (X) was so good …so encouraging and so positive…”

“Dr (X) was a pleasure to be seen by, very reassuring and I will definitely recommend.”

“I feel so happy arriving here, staff are so friendly. The reception area is very comfortable. It’s lovely here.”

“Very impressed.”

“An excellent experience.”

“The doctor was superb.”

“…. I was impressed that Pall Mall Medical were able to arrange for my clients to be seen by specialist at short notice and with the speed in which they were able to provide thorough reports.”

“…The staff at Pall Mall Medical were very accommodating and responded to requests quickly. I would have no hesitation in using the services of Pall Mall Medical again.”

We visited Pall Mall Medical and spoke with the registered manager, the practice manager, two General Practitioners (GPs), and five patients. We looked at a sample of patient records.

We found that patients could access a range of services at Pall Mall Medical that included: travel vaccinations, visa medicals, and occupational health assessments for employers and sexual health screening.

We found that patients’ consent was always sought prior to any treatment being given. Patients told us it was relatively easy to get an appointment. They told us they were happy with the care and treatment they received and that reception and GP staff had explained everything to them.

One patient described staff at Pall Mall Medical as: "Friendly and professional”.

Another patient said of the Pall Mall Medical’s web page and the information provided: “It told me everything I needed to know, including costs”.

One patient said of the service: “It was quick, excellent; everything (tests) was done in a day”.

The service prescribed medication to patients and we found that patients were protected against the risks associated with medicines because the provider had good systems in place to manage medicines.

We found that the registered provider had effective systems in place to monitor service delivery and outcomes for people who used the service.