About the service: Palm 2 Palm Reablement Services is a domiciliary care service and is registered to provide personal care to older and younger people, people with physical, sensory and mental health needs and people with dementia in their own homes. At the time of the inspection, thirteen people were using the service.

People’s experience of using this service:

People received a service which was personalised and met their needs. The care provided enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing care and reablement. Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people's likes, choices, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people. Communication with health and social care professionals was effective in ensuring people received joined up care.

Systems were in place to audit the quality and delivery of care to people. The service was well led by an established registered manager who displayed strong values and led by example.

Why we inspected: This was the service's first inspection and rating and was comprehensive. The service was Good in all five key questions with an overall rating of Good.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk