We spoke with three people who use the service, read feedback and looked at comments made in the comments book which was made available in the reception area of the practice. People said that they were satisfied with the care and treatment they had received. People felt that they had been given sufficient information about their care and treatment and one person said that they were “very pleased” with the treatment they received. A detailed medical history was taken from each person and any allergies or medical conditions were recorded and discussed during the appointment.

People were given aftercare advice following treatment. There was emergency equipment available and staff had received basic life support training.

There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process to us and provided evidence to show that checks were carried out on the equipment used.

There were effective systems in place to monitor the quality of the service. Staff meetings took place every month to discuss the feedback that people had provided and minutes were kept of these.