Park House Care Home provides accommodation for persons who require nursing or personal care for up to 42 older people, some of whom have a diagnosis of dementia. At the time of the inspection 41 people were using the service.

At the last inspection on the 29 April and 5 May 2015 the service was rated Good. At this inspection we found that the service remained Good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to identify and manage risks to people’s health and welfare. However some people cared for in bed were not always repositioned at the frequency set out in their turn charts. This increased their risks of developing pressure ulcers.

Systems were in place to keep the service safe, clean and hygienic.

Staff knew how to respond to any concerns or incidents of abuse to protect people. People’s dependency levels were regularly assessed to ensure that the appropriate number of staff available. The service’s recruitment process ensured that staff were suitably employed. Systems were in place to ensure medicines were safely managed and people received them safely.

Staff received appropriate support and training to perform their roles and responsibilities. They were provided with on-going training to update their skills and knowledge.

People’s consent to care and treatment was sought in line with current legislation. Where people’s liberty was deprived, Deprivation of Liberty Safeguards (DoLS) applications had been submitted and approved by the statutory body.

People were provided with a balanced diet and adequate amounts of food and drinks of their choice and supported to access health care facilities when required.

People were looked after by staff that were caring, compassionate and promoted their privacy and dignity. People’s needs were assessed and regularly reviewed. The service responded to complaints within the agreed timescale.

The service promoted a culture that was open and transparent. Quality assurance systems were in place to obtain feedback, monitor performance and manage risks.

People who used the service told us that they liked living at the home. A person who used the service we spoke with told us "The staff are really good, in fact fantastic." Another person said " I am really happy here, we had a quiz night and all the staff came."

A relative said "It was hard to have to place XXX in a home but this has been really good for him, he has perked up quite a lot since being here."

We found the home to be compliant in the regulations we examined against.

During our visit people told us that staff treated them with respect and encouraged them to make choices about their day to day life. People told us, and we heard, staff speak with them in a kind and respectful manner. A visitor we spoke with explained how the manager was always available and the staff were very good. One person who used the service told us, " the staff and management are fantastic they are so supportive and always laughing and cheerful, they keep me going." Another person who spoke with us said " staff are absolutely brilliant they work so hard, it is really nice with a lovely atmosphere"

We found that the home was a safe and caring environment for the people who used the service.

There were 41 residents living at the service when we visited on 11 November 2011. We spoke with five residents, one relative and three staff to ask for their comments and observations. We spent an hour in a communal area of the home with residents, observing their experience of care and assessing the quality of support residents received.

Residents told us they felt involved in making decisions about their care and support and the staff were very polite and friendly and would always try to respond to their requests. One resident said she liked to keep her independence by cleaning her own room and helping staff to raise money by selling raffle tickets. Another resident told us she never had any reason to complain about her care. Two residents said that they were happy and had no concerns with the staff, for example one told us, “The staff are brilliant”.

The inspection was unannounced and took place on 29 April and 5 May 2015.

Park House Care Home provides personal and nursing care for up to 42 older people who are physically and mentally frail some of whom may be living with dementia. There were 41 people living at the service when we visited.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were looked after by staff who knew how to respond to allegations or incidents of abuse.

People’s dependency levels were regularly assessed to enable the appropriate number of staff to be available on duty. The service’s recruitment process ensured that staff were suitably employed.

People received their medicines at the prescribed times.

Staff received appropriate support and training to perform their roles and responsibilities. They were provided with on-going training to update their skills and knowledge.

People’s consent to care and treatment was sought in line with current legislation. Where people’s liberty was deprived, Deprivation of Liberty Safeguards (DoLS) applications had been submitted and approved by the statutory body.

People were provided with a balanced diet and adequate amounts of food and drinks of their choice. If required people had access to health care facilities.

People were looked after by staff who were caring, compassionate and promoted their privacy and dignity.

People’s needs were assessed and regularly reviewed. The service responded to complaints within the agreed timescale.

The service promoted a culture that was open and transparent. Quality assurance systems were in place to obtain feedback, monitor performance and manage risks.