We visited the surgery at short notice on 13 February 2012. Due to unforeseen circumstances the visit was cut short and we returned on 23 February 2012 to complete the visit.

At this visit we talked with the provider and two senior nurses. We gave out surveys to patients, looked around the premises and at some of the providers records.

Three patients provided us with feedback about the service they received at this dentist. They told us that the service was “very good, warm reception and welcoming.” “Very helpful” and “historically has always been excellent.”

All three patients that gave us feed back stated that they felt confident that the staff were experienced and trained. Two patients told us that the dentist explained the procedure for any treatment and any possible risks. All three confirmed that they were always asked to sign a consent form.

We contact NHS Bury commissioning, complaints and safeguarding teams. They confirmed that they received one complaint about problems with appointments (see the main body of the report) and there had been no safeguarding issues of which they were aware.