People shared positive experiences of their care and treatment. They told us that they were “very” satisfied with the service they received and with the quality of their dental work. Comments included, “This is a really good dental practice, they explain everything to me and put me at ease” and, “They are organised and courteous”.

People's treatment was planned and discussed with them and based on their assessed needs. People told us that they felt involved in planning any treatment and given time to ask any questions. They said they were made aware of risks and benefits of treatment in addition to costs. People told us staff maintained their privacy and dignity.

Care and treatment was delivered in a clean, hygienic environment which protected people from the risk of infection. The dental practice had effective arrangements in place for the management of infection control.

People considered staff were competent to safely and effectively carry out their work. They told us staff were, “Very helpful” and, “Really professional”. Staff were provided with good training opportunities appropriate to their work and to meet the requirement of their professional registration.

Information was available should people want to make a complaint. People said they had not had the cause to complain but were confident any concerns raised would be listened to and addressed.