The inspection took place on 3 July 2017 and was unannounced. Park View Residential Home provides residential care for up to 30 older people who have a mental health diagnosis, some may experience dementia. There were 24 people accommodated one of whom was in hospital when we inspected the service. The service comprises of four houses which are arranged into two sets of adjoining houses. Within each set of houses there are two communal lounges, a dining room and kitchen, there are some shared bedrooms. There is access between the two sets of houses via a communal rear garden. People were able to mix freely between the houses.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had undertaken relevant safeguarding training and understood their role in keeping people safe. People we spoke to told us they felt safe within the service. Risks to people had been assessed and measures put in place to manage them for their safety. Staff worked closely with health care professionals to monitor on-going risks to people and ensured required safety checks on the building were completed.

People told us there were enough staff to provide their care. People were cared for by staff whose suitability for their role had been assessed by the provider. Staff had undergone an induction to their role and told us they felt well supported through the provision of regular training and supervision. All staff underwent mental health training to enable them to support people effectively.

Processes were in place to ensure the safe ordering and disposal of medicines and they were stored safely. People received their medicines from competent, trained staff. Accurate records were maintained of people’s medicines administration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We saw that people experienced pleasurable meal times. They were offered a range of nutritious food choices and plenty to drink. Risks associated with people’s eating or drinking were well managed.

People told us their healthcare needs were well met and that staff supported them to access healthcare services as required.

Staff were kind and considerate towards people. People told us that the staff were caring. People said staff involved them in decisions about their care and that their wishes were respected. Staff ensured people were supported to be as independent as possible. People told us staff upheld their privacy and dignity in the provision of their care.

People had a range of care plans in place to meet their identified needs and these were reviewed and updated with them monthly. People’s mental health care needs were identified and addressed within the care planning process. The service was responsive to changes in people’s care needs and embraced new initiatives that could improve people’s care.

The activities co-ordinator planned both group and one to one sessions across the week; each person also had an individualised weekly activities schedule that was tailored to them as an individual. People were supported to access a range of activities of interest to them.

People told us they felt able to make a complaint if they wished and would just speak out if they needed to. Processes were in place to seek people’s’ feedback on the service and relevant action had been taken in response to any comments received.

The provider had a clear statement which outlined their mission, vision, purpose and values which underpinned the provision of people’s care. Staff were encouraged to speak out about any