Parkside Lodge residential home is a residential home for up to 20 people, at the time of our inspection there were 16 people living in the home. Accommodation is provided over three floors and communal areas include a sitting room and a dining room.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. At this inspection we found the service remained Good.

People were protected by staff who received regular safeguarding training and knew how to recognise and report and concerns. Staff felt confident that the manager would respond to any concerns raised.

Medicines were managed, stored, given to people as prescribed and disposed of safely. Policies and procedures were in place to ensure the safe ordering, administration, storage and disposal of medicines.

Safe recruitment practices were followed. Disclosure and Barring Service checks (DBS) had been requested and were present in all checked records. There were sufficient numbers of staff on duty to keep people safe and meet their needs.

The CQC monitors the operation of the Mental Capacity Act (MCA) 2005 and the Deprivation of liberty Safeguards (DoLs) which apply to care homes. People’s rights were upheld as the principles of the Mental Capacity Act and the Deprivation of Liberty Safeguards had been adhered to.

People spoke positively of the quality of the food. People’s nutritional needs were assessed and those at risk were weighed on a monthly or weekly basis and referrals or advice was sought when needed. People’s hydration needs were met.

Staff encouraged people to remain as independent as possible. Staff knew people well and they were treated in a dignified and respectful way.

People received responsive care which was personalised to their individual preferences. Staff knew the importance of ensuring that people were involved in the decisions regarding their care.

There were a range of audits and quality assurance systems in place to ensure people received quality care.

The homes had recently recruited a new manager. Currently the manager was fulfilling all the responsibilities of a registered manager while awaiting the outcome of their application.

Staff told us the home was well led and spoke positively of the manager. People and relatives also told us that the atmosphere within the home was more positive and relaxed since they started in post. The provider ensured that the necessary support was in place for the manager. The manager had submitted an application to the Care Quality Commission to become the registered manager.

During our inspection there were eighteen people living at the service.

We found people's nutritional needs were being met and supported and we found appropriate systems in place for the management of medicines.

During our inspection we spoke with four people who use the service. They us told us that they were happy at Parkside Lodge. One individual told us "this is the best care home in the area".

We observed warm and positive interaction between staff and people who use the service. One of the care team told us that staff worked to create a "friendly environment." Another care assistant told us "I work with a brilliant team".

We inspected records of staffing and found the service was operating effective recruitment procedures when employing staff at the home. Staff had received training and supervision to provide them with the knowledge and skills to meet the needs of the people living at the service.

We viewed the complaints records and policy and found the service was taking appropriate steps to investigate and manage complaints received.

We spoke with five people who lived at Parkside Lodge. All of the people we spoke with were highly satisfied with the care and support provided by the staff at the home. People described it as "Very nice," "Wonderful" and "Very Good." One person said they liked "The atmosphere" of the home and it felt homely. People said that staff and the manager were professional, respectful and helpful. We found that people were treated with dignity and respect. People's individuality and choices were respected by staff on a daily basis. People told us they were involved in their care decisions.

People's support was planned and delivered in line with people's assessed needs and preferences. People and their relatives were involved in care planning. The manager regularly reviewed and updated people's care records to ensure they were accurate and fit for purpose.

People told us that Parkside Lodge was a safe place to live and an environment where concerns and complaints could be raised. We found that people were safeguarded against the risk of abuse and neglect because staff understood how to identify and report concerns. The provider responded appropriately to complaints and safeguarding concerns.

Staff had received appropriate training and support to ensure they carried out their roles effectively. Members of staff felt supported in their roles.

There were appropriate systems in place to assess the quality of the home and respond to any concerns.

This was an unannounced inspection that took place on 23 November and 02 December 2015.

Parkside Lodge is a care home registered to provide accommodation for older people who require personal care. The service can accommodate up to 20 people and is located in the Worthing area.

The home had a newly appointed manager, who had submitted an application to the Care Quality Commission to become a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People and their relatives thought the service provided by the home was of a good quality. They told us that the home had a friendly atmosphere and them and their relatives enjoyed living at Parkside Lodge. They thought there were enough staff to meet people’s needs and found the staff team were skilled, caring, attentive and provided care and support in a kind and friendly way.

The records kept were comprehensive and up to date. They recorded information in a clear and easy to understand way, were fully completed, and regularly reviewed. This meant staff were enabled to understand people’s needs and how to meet them. People and their relatives were encouraged to discuss health needs with staff and had access to community based health professionals, such as GPs if required. They were protected from nutrition and hydration associated risks with balanced diets that also met their likes and dislikes. People had balanced diets that met their nutritional and hydration needs and their preferences. However the manager acknowledged that further work could be done with the planning of menus to ensure people’s likes and dislikes were taken into account.

Parkside Lodge was well maintained, furnished, clean and provided a safe environment for people to live and staff to work in. The staff we spoke with were competent and knowledgeable about the people they worked with and care field they worked in. They had appropriate skills and training and were focused on providing individualised care and support in a professional, friendly and supportive manner. Staff said the home’s manager and organisation provided access to good support and there were opportunities for career advancement.

People using the service and their relatives said the management team at the home, were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.